GRAPHISOFT Bug Reporter is a program that creates an electronic report of a bug, error, crash or other incorrect functionality of a GRAPHISOFT product. By sending in the Bug Report, you provide valuable information which helps GRAPHISOFT fix problems and improve your experience. Thank you for your cooperation!
What Does Bug Reporter Do?
Bug Reporter starts automatically whenever your program crashes.
From the appearing dialog, choose to send either a Detailed or an Anonymous bug report.
In both types of reports, Bug Reporter gathers information about your hardware configuration, system software and GRAPHISOFT applications you have installed on your computer. Unlike the Anonymous Report, the Detailed Report also includes your description of the problem, plus computer name, user name and license data.
See the Privacy Notice for additional information.
Send Detailed Report
1.In the text field, describe what you were doing when the problem occurred. This detail is very useful for GRAPHISOFT.
For example:
“I tried to Click-to-Trim a circular wall with a closed spline intersecting it at 4 points, when bogus lines appeared on the screen.”
2.Optionally, add your email address.
3.Check the box: “I agree to send a detailed report...”.
–This authorizes Bug Reporter to gather additional system data as detailed in the GRAPHISOFT Privacy Notice.
–Sending a detailed report also provides you with a Bug ID number, which you can use to follow up on the status of your crash report.
4.Click Send Report. If you are online, the report is sent to GRAPHISOFT.
5.The feedback dialog displays the Bug ID.
If you wish to follow up on this bug with Technical Support, use this Bug ID to reference the issue.
Send Anonymous Report
You can leave the box unchecked, then click Send Report. This creates a Bug Report including limited system information, as detailed in the Privacy Notice. It does not include any additional data or description of the problem.
If You Are Offline
A Bug report is generated even if you are offline. In this case, you are prompted to save the report file to your computer, then send it manually to Technical Support.
Change Your Bug Report Preference (from Anonymous to Detailed)
By default, the Bug Report preference is “Anonymous.”
You can change this preference to “Detailed”.
To do this, double-click GSReport in the folder where ARCHICAD is installed.