No license found - at startup

This dialog box appears when you start the program and you are signed in, but your license is not available.


SelectLicenseType.png

Why don’t I have a license?

Possible reasons:

  • Your Company account administrator has not assigned a license to your Graphisoft account
  • You had an assigned license, but it expired (and your contract manager did not renew it, e.g. due to issues with the payment)
  • You had an assigned license, but your contract manager canceled the subscription
  • You signed in to a Graphisoft account with the wrong Graphisoft ID, and that account does not have an assigned license

What should I do now?

One of the following:

  • Click Manage Licenses to check you license status in your Graphisoft account, and try to fix it.
  • Ask your Graphisoft account administrator or contract manager to assign or buy a license for you
  • If you have an EDU or Emergency license, click Activate license code to enter it.
  • Click the button to Run in demo mode