Problem with serial number
To use Archicad in Educational mode, you must enter an email address (User ID) & Serial number.
Get a Serial number by registering an account on myarchicad.com.
When you first launch the program, you are prompted to provie your email address (User ID) & Serial number. The program checks if your entered data match with the MyArchicad database.
If it detects an issue, you see an error message.
What’s Covered
Serial Number Does Not Match the Email Address
Serial Number is Not Valid for the Educational Version
Serial Number is Invalid
It often happens that the Serial number contains characters that are visually similar, like 1-I-l, or O-o-0. Make sure that you have typed the exact same characters as you can see on your MyArchicad profile. A good way of eliminating this issue is to copy & paste the Serial number from your MyArchicad profile page into the Archicad dialog.
Serial Number has Expired
Educational Serial numbers are issued for a one-year period. Once it expires, you can apply for yearly extensions until the end of your studies.
Serial Number Does Not Match the Email Address
The entered Serial number is valid, but it is matched to a different email address/username than what is provided in the User ID field. Check your MyArchicad profile to see which User ID belongs to this Serial number, then try again.
Serial Number is Not Valid for the Educational Version
If you are an Educational user, you must obtain an Educational license. Re-register as a Student, as a Teacher, or as a School at MyArchicad.com, using a different email address.
Serial Number is Valid for a Different Language
The entered Serial number is valid, but it has been issued for a different language version than the one you are currently running. Go to your MyArchicad.com page and check which language version you applied for. Make sure you use the Serial number for the language version of your installed program.
If you would like to use a different language version, you need to change your Country on the My Account tab of your profile.
Miscellaneous Issues
If none of the above tips could resolve your issue, please contact our MyArchicad support at: myarchicad@graphisoft.com
In your email please send a screen capture of the issue you are experiencing and describe the steps you have taken so far to resolve this problem.