Troubleshooting: Permissions Deadlock

In case of a system deadlock (e.g. permissions were revoked from all managers and no one is able to control the server), use the Master Administrator user to solve the problem.

MasterAdminLogin.png 

The Master Administrator user is a built-in user. It is not possible to delete it, and it always has full access to the whole server. The Master Administrator does not appear on the user lists.

The login name for the Master Administrator is: masteradmin. The password was defined during the server installation in the BIMcloud Manager configurator. If you have forgotten the password, then re-run the BIMcloud Manager Configurator and define a new password.

Note: it is not recommended to use the Master Administrator user for everyday management tasks. Use it only in case of emergency.