Invoicing

How can I get a copy of an invoice?

Figure 1. Step 1: Go to the Orders page

Figure 2. Step 2: Click View Details

Figure 3. Step 3: Click the Invoice link

Why is the invoice issued by a third-party payment service instead of Graphisoft?

Until January of 2025, Digital River was Graphisoft's third-party partner for payment services - handling tax calculation, payments, and invoicing on behalf of Graphisoft.

As of September 2025, Graphisoft has changed to a new payment services provider called FastSpring, which fulfills the same functions as Digital River did previously.

However, Graphisoft remains responsible for product, support, and license delivery.

What is the difference between an invoice and a receipt?

In FastSpring terminology, an “invoice” is a formal request for payment issued before payment, while a “receipt” is a proof of payment, provided after payment has been received.

Document Timing Purpose Typical fields Legal significance
Invoice Before payment Request payment Amount owed, details Proof of debt - not proof of payment
Receipt After payment Proof of payment received Amount paid, date, method Evidence of completed sale

My billing information on the invoice is incorrect. What should I do?

You can edit your billing information directly on the invoice, before clicking Pay Now. The receipt, issued to you by FastSpring upon receipt of payment, will display your updated billing information.

Where applicable: please make sure that the billing address provided is the same as your “ship-to” address, which is used to calculate your sales tax.